RETURNS
We hope that you are delighted with your order from Call of the Wild but if you’ve changed your mind about keeping your purchase, please return it to us within 30 days of your order date. Parcel must arrive with us within 30 days and in its original condition with proof of purchase and we’ll refund the price you paid for the goods. By original condition, we mean that you’ve returned the packaging and labels and that the item is undamaged and unused.
Important note: for safety & hygiene reasons, climbing equipment and underwear may not be returned unless for a warranty claim.
Our return address for postal returns is:
''Web returns''
Call of the Wild
9 Castle street
Sligo
F91 FK06
Ireland
You can also return your purchases in person to any of our stores.
We regret to inform you that we cannot be held responsible for returned goods that become lost in transit or damaged.
We aim to process any refunds to the original payment method within 48 hours of receipt of goods.
Refunds - we will refund you the price you actually paid for the goods after deduction of costs - see below:
Costs:
The cost of returning goods must be covered by the customer
For our customers outside the EU - Please be aware that we will deduct any import duties or handling fees we incur on the return of 'change of mind' goods from any refund. Your postage or shipping handler may provide you with a 'return of goods' option to select when you are arranging your return which can help reduce these potential fees. It is the customers responsibility to confirm these details with the shipper.
How to do a quick and easy exchange
To exchange online purchases, simply complete a new online order for the desired replacement and return the unwanted Good(s) for a full refund.
Whilst we acknowledge that this is technically not an exchange service, it is by far the most efficient and fastest way to ensure that you receive the goods you require.
Warranty returns
If you feel any product you purchased is faulty please contact us or return it to us.
If it is clear upon inspection that the items are faulty, which is not due to wear and tear or the actions of the user, we will offer to repair or replace the item with the identical item or refund you the price you paid for the item.
Sometimes it is not clear if the issue is a result of a manufacturing fault and in these cases we may need to send them to the manufacturer for testing. Many of our suppliers have dedicated in-house testing facilities and repair services. Only if the items are deemed by the manufacturer, upon testing to be faulty and it is not possible to repair or replace the item will you be offered a refund.
Zips are typically not covered under a manufacturer's warranty.
Products do wear out, please don’t take offense when we say that wear and tear is not covered by any warranty. If for example the soles on your shoes or boots are wearing down this is never a warranty issue but if you are interested in investing in having them resoled do please get in touch and we will advise if this is possible and how much it will cost or possibly even advise on a suitable third party repair service.
We cannot make any decisions prior to inspecting any claim. Should the item be found genuinely faulty we aim to reach a fair and agreed solution, which may be a refund, a replacement or a professional repair.
Please note that we may need to send the item to the original supplier or a fully certified testing company to seek an independent and professional assessment; this process can take up to four weeks. Also note that zips are typically not covered under a manufacturer's warranty.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
Non-warranty defects
Many of our suppliers offer a repair service for damaged or worn goods. If you would like to avail of this service please contact us with details and we will see if it is an option for your product and let you know the costs invoiced.
All returns
- In all cases goods must be returned to us in a hygienically clean and dry condition. We will not handle items returned to us in unsuitable condition, please remember we are real people too. You will be responsible for any additional shipping costs in returning soiled or otherwise unhygienic items to you. Thank you.
- We are unable to accept returns for items purchased from any other retailer. In this instance please contact the retailer that you purchased the item from.
- Please include your receipt or order details with all returns. If you do not have these please contact us prior to returning any goods and we’ll see if we help you track down your purchase information.