If you’ve changed your mind about keeping your purchase, please return it to us within 30 day of your order date. Parcel must arrive with us within 30 days and in its original condition with proof of purchase and we’ll refund the price you paid for the goods. By original condition, we mean that you’ve returned the packaging and labels and that the item is undamaged and unused.
Important note: for safety reasons, climbing equipment and underwear may not be returned unless for a warranty claim.
Our return address for postal or in-person returns is:
Call of the Wild
9 Castle street
If you feel any product you purchased is faulty please contact us or return it to us.
If it is clear upon inspection that the items are faulty, which is not due wear and tear or the actions of the user, we will offer to repair or replace the item with the identical item or refund you the price you paid for the item.
Sometimes it is not clear if the issue is a result of a manufacturing fault and in these cases we may need to send them to the manufacturer for testing. Many of our suppliers have dedicated in-house testing facilities and repair services. Only if the items are deemed by the manufacturer, upon testing to be faulty and it is not possible to repair or replace the item will you be offered a refund.
Many of our suppliers offer a repair service for damaged or worn goods, If you would like to avail of this service please contact us with details and we will see if it is an option for your product and let you know the costs invoiced.
- In all cases goods must be returned to us in a hygienically clean and dry condition. We will not handle items returned to us in unsuitable condition, please remember we are real people too. Thank you.
- We are unable to accept returns for items purchased from any other retailer. In this instance please contact the retailer that you purchased the item from.
- Please include your receipt or order details with all returns. If you do not have these please contact us prior to returning any goods and we’ll see if we help you track down your purchase information.