Shipping and Returns


Ireland & Northern Ireland

(1-3 business days)
Standard Post: Orders up to €49.99 - Shipping:  €9.50
Orders over €50: FREE
Click & Collect (Galway Store Only): FREE

Great Britain & Europe

Mainland UK (3-7 business days)
Standard Post: €15

Mainland Europe (7-21 business days)
Standard Post: €25


In-store Purchases:

Get a full refund within 7 days of purchase.
Get an exchange or Store Credit within 28 days of purchase.
No refunds on Sale items - Get an exchange or Store Credit within 28 days of purchase.

Online Store Purchases:

You are entitled to a cooling off period of 14 days, which begins on the day you receive the goods. During this period you are free to return the goods to us in the original condition that you received them (unused and in original packaging) and will receive a full refund. You will be required to cover the return postage costs.

Online purchases may only be returned to the Galway store.

If you wish to cancel your contract with us within the 14 day cooling off period email us at and return the goods to us.

Restricted Items:

Out of concern for the safety of our customers (including you!), we are absolutely unable to refund or exchange any kind of personal protective equipment. Personal protective equipment includes, but is not limited to, snow and climbing gear such as slings, ropes, harnesses, carabiners, awnings, helmets, descenders, blockers, cleats, pulleys, belts, ice screws, traditional climbing protection, camming devices and quickdraws.